We deliver fast and discretely. Your privacy is our priority – we ship all orders in discrete packaging with fast delivery options.
Delivery
We realise fast, reliable delivery is important, that is why we trust Royal Mail to collect and deliver your order direct to your door.
Discrete Packaging
Your privacy is our priority. We ship all orders anonymously, the only reference to Holistique on outer packaging are postal/return address labels, which must be applied for security.
Normal UK Delivery
We aim to ship orders same working day when received week days (Mon-Fri) before 14:00 and Saturday before 09:00. Standard Tracked services should be delivered within 1-5 days, but are not guaranteed, depending on shipping service selected.
Next Business Day – UK Guaranteed Next Working Day Delivery (excludes weekends)
Guaranteed Next Business Day deliveries are sent via Royal Mail Special Delivery. Available on orders received week days before 14:00. Please note this service is only delivered on week days (Mon-Fri), currently at no specified time of day.
Shipping Services
Royal Mail Tracked 24 (2-3 business days)
Royal Mail Tracked 48 (2-5 business days)
Royal Mail Special Delivery (Guaranteed next business day)
FedEx® (2-3 business days)
FedEx® Express (1-2 business days)
YODELDirect® (2-3 business days)
Tracking your Order
Once your has been dispatched a tracking reference number will be sent with your order confirmation. An email may also be sent direct from the courier, advising delivery date and time.
Please Note: Tracking numbers become live within 24 hours of posting.
Returns
Because of the personal nature of these products we cannot accept returns of opened products.
You can return items to us within 7 days of the date you receive your order, on the condition that item/s are unopened, all seals and packaging must be intact.
We are unable to refund postage costs for cancelled, ordered in error or unwanted items and may charge a restocking fee. For your own protection we recommend that you use a tracked delivery service when returning an item.
Please include a note of Order Number, which can be found on the Order Confirmation email.
Once return has been received, condition will be checked, and if ok, a refund issued to original payment method.
Returns address:
Holistique Returns
7 Hemmant Way
Gillingham
Beccles
NR34 0LF
For details you can contact us on help(at)holistique.co.uk
Your Responsibilities
Correct shipping address provision.
It is your responsibility to ensure the delivery address supplied with your order is correct and will be able to accept receipt signature during normal postal working hours. If an instruction for safe place is requested, we will include your instruction on outer packaging, but unfortunately cannot guarantee Royal Mail will honour the request. Please note that Holistique accepts no responsibility for missing packages, where Royal Mail tracking shows and confirms receipt signature at the shipping address provided on your order.
On receipt of order.
Please check delivered Products within 7 days of receipt, as we will not cover any subsequent loss or destruction.
Correct usage of product/s.
Holistique accepts no responsibility for incorrect use of any product sold, or damage caused to skin or hair systems through incorrect use. If using a product for the first time, please always ensure a test patch is performed. Please read any documentation that comes with your Products carefully. It is your responsibility to use the Products in accordance with the purpose for which they were supplied.