Delivery

Discrete Packaging
Your privacy is our priority. We ship all orders anonymously, the only reference to Holistique on outer packaging are postal/return address labels, which must be applied for security.

Normal UK Delivery
Orders are processed and scheduled 7 days a week. Orders received week days (Mon-Fri) before 13:00 and Saturday before 9:00 will be despatched same day, and should be delivered within 1-2 days via Royal Mail First Class or 2-4 days via Royal Mail Second Class. UK shipping is via Royal Mail either First, Second or Special Delivery, please choose your preferred delivery method at checkout. Delivery costs are per item/per package at current UK rates plus handling and packaging.

Free UK Shipping
We currently offer free UK shipping on orders over £75.

UK Guaranteed Next Working Day Delivery (excludes weekends)
Guaranteed Next Day deliveries are sent via Royal Mail Special Delivery Before 1pm. Available on orders received week days (Mon-Thur) before 13:00, please choose your preferred delivery method at checkout. Delivery costs are per item/per package at current UK rates plus handling and packaging.

Tracking your Order
Once your has been dispatched a tracking reference number will be supplied on your order confirmation, along with a web link to automatically track.
Please Note: Tracking numbers will become live after 17:00 on day of posting.

Due to current COVID crisis, there may be delivery delays beyond our control, we are unable to refund or resend parcels delayed until a minimum of 14 days has passed beyond the original due date.

Returns

At Holistique we want you to be delighted every time you shop with us. If for any reason you are unhappy with your product purchase, you can return it to us in its original condition within 7 days of the date you received the item on the condition that it is unopened. All seals and packaging must be intact and we will then issue a full refund for the price you paid for the item.

We do not charge restocking fees, but are unable to refund postage costs for cancelled, ordered in error or unwanted items. For your own protection we recommend that you use a recorded delivery service when returning an item. For details you can contact us on help(at)holistique.co.uk

Your Responsibilities

Correct shipping address provision.
It is your responsibility to ensure the shipping address supplied with your order is correct and will be able to accept receipt signature during normal postal working hours. If an instruction for safe place is requested, we will include your instruction on outer packaging, but unfortunately cannot guarantee Royal Mail will honour the request. Please note that Holistique accepts no responsibility for missing packages, where Royal Mail tracking shows and confirms receipt signature at the shipping address provided on your order.

On receipt of order.
Please check delivered Products within 7 days of receipt, as we will not cover any subsequent loss or destruction.

Correct usage of product/s.
Holistique accepts no responsibility for incorrect use of any product sold, or damage caused to skin or hair systems through incorrect use. If using a product for the first time, please always ensure a test patch is performed. Please read any documentation that comes with your Products carefully. It is your responsibility to use the Products in accordance with the purpose for which they were supplied.

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