E: hair@holistique.co.uk

FAQ – frequently asked questions

Christmas 2018 Beat the festive rush this year!

Thursday 20 December is our last posting date for arrival on or before Monday 24 December for both 1st Class Royal Mail Signed For®, Royal Mail Special Delivery Guaranteed®.
Royal Mail are not delivering on 25, 26, 30, 31 December or 01 January 2019.
Normal service resumes Wednesday 02 January 2019.
Orders will still be processed and scheduled for dispatch during the festive season and will be sent, but there may some delays that are beyond our control.

Contact Holistique
Should you have any queries or requests please drop us a line at hair@holistique.co.uk or use our contact form.

Discrete Packaging
Your privacy is our priority. We ship all orders anonymously, the only reference to Holistique on outer packaging are postal/return address labels, which must be applied for security.

Normal UK Delivery
Orders are processed and scheduled 7 days a week. Orders received week days (Mon-Fri) before 15:00 and Saturday before 10:00 will be despatched same day, and should be delivered within 12-48hrs via Royal Mail First or Second Class. UK shipping is via Royal Mail either First, Second or via Special Delivery, please choose your preferred delivery method at checkout. Delivery costs are per item/per package at current UK rates plus handling and packaging.

UK Guaranteed Next Day Delivery
Guaranteed Next Day deliveries are sent via Royal Mail Special Delivery Before 1pm. Available on orders received week days (Mon-Thur) before 1:00pm, please choose your preferred delivery method at checkout. Delivery costs are per item/per package at current UK rates plus handling and packaging.

EU/International Delivery
Orders are processed and scheduled 7 days a week. Orders received week days (Mon-Fri) before 15:00 and Saturday before 11:00 will be despatched same day, and should be delivered within 3-5 working days. EU/International shipping is via Royal Mail, prices are calculated at checkout based on your postal/zip code. Delivery costs are per item/per package at current Royal Mail rates plus handling and packaging.

Tracking your Order
Once your has been dispatched a tracking reference number will be supplied on your order confirmation, along with a web link to automatically track.
Please Note: Tracking numbers will become live after 17:00 on day of posting.

Returns
At Holistique we want you to be delighted every time you shop with us. If for any reason you are unhappy with your product purchase, you can return it to us in its original condition within 7 days of the date you received the item on the condition that it is unopened. All seals and packaging must be intact and we will then issue a full refund for the price you paid for the item. We do not charge restocking fees, but are unable to refund postage costs for cancelled, ordered in error or unwanted items. For your own protection we recommend that you use a recorded delivery service when returning an item. For details you can contact us on help@holistique.co.uk

Price
The price for each Product is quoted in pounds sterling (GBP£) and includes VAT at the prevailing rate at the date of purchase.  Every effort is made to ensure that prices are accurate. Please note that prices may alter frequently due to current US and EU exchange rate instability post-Brexit, though we aim to reduce impact of cost increases as best we can.

Payment
We must receive an authorised payment by credit card, debit card or BACS before we can process and despatch your Order. Orders are processed securely online via PayPal using a valid credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo). We aim to debit money from your account within one working day after receiving your Order. Your credit card company may also do security checks to confirm it is you making the Order. We can also accept payment via BACS or personal cheque. For details on how to pay without a credit card please contact help@holistique.co.uk.

Special Offers and Discount Coupons
Unless stated, special offers or discount coupons issued can only be used once per checkout session, and can not be used in conjunction with any other offers. Valid coupon codes should be entered into the ‘Coupon Code’ field at ‘View Cart’ page, when making your purchase.

Free Delivery offers
We offer free UK delivery on all orders over a certain value. We are able to provide Free UK delivery on larger orders by being able to group postage items.

 

Holistique
The owner of this web site is KLG Design Limited T/A Holistique our registered address is 7 Hemmant Way, Gillingham, Beccles, Suffolk NR34 0LF. Registered in England and Wales No. 4470574.

Privacy &  Data Policy
Holistique will not share any personal information with third parties and will always treat any personal data that we collect in line with the 2018 General Data Protection Regulation (GDPR) guidelines. View our full Privacy Policy

Holistique is a secure website protected by TrustWave SSL. Credit card payment is provided and processed by PayPal to ensure security, Holistique does not store any debit or credit card details.

Marketing Communications
All new Holistique customers will be given the choice whether or not you want us to contact you about future offers, events and new Products or related activities that you may find useful.  If you are already an existing customer and you have submitted information that you don’t wish us to store, is incorrect or have an enquiry relating to Privacy please email us help@holistique.co.uk

View our full Terms and Conditions