Return Policy
Because of the personal nature of these products we cannot accept returns of opened products.
You can return items to us within 7 days of the date you receive your order, on the condition that item/s are unopened, all seals and packaging must be intact.
We are unable to refund postage costs for cancelled, ordered in error or unwanted items and may charge a restocking fee. For your own protection we recommend that you use a tracked delivery service when returning an item.
Please include a note of Order Number, which can be found on the Order Confirmation email.
Once return has been received, condition will be checked, and if ok, a refund issued to original payment method.
Returns address:
Holistique Returns
7 Hemmant Way
Gillingham
Beccles
NR34 0LF
For details you can contact us on help(at)holistique.co.uk
Faulty goods
Please report any faults to us directly. We can then advise best cause of action.
Because of the personal nature of these products we cannot accept returns of opened products.
For details you can contact us on help(at)holistique.co.uk
Your Responsibilities
Correct shipping address provision.
It is your responsibility to ensure the shipping address supplied with your order is correct and will be able to accept receipt signature during normal postal working hours. If an instruction for safe place is requested, we will include your instruction on outer packaging, but unfortunately cannot guarantee Royal Mail will honour the request. Please note that Holistique accepts no responsibility for missing packages, where Royal Mail tracking shows and confirms receipt signature at the shipping address provided on your order.
On receipt of order.
Please check delivered Products within 7 days of receipt, as we will not cover any subsequent loss or destruction.
Correct usage of product/s.
Holistique accepts no responsibility for incorrect use of any product sold, or damage caused to skin or hair systems through incorrect use. If using a product for the first time, please always ensure a test patch is performed. Please read any documentation that comes with your Products carefully. It is your responsibility to use the Products in accordance with the purpose for which they were supplied.